Contact
Order help, returns, or product questions — start here. Most answers are below, and you can message us any time.
Send a message
We typically respond within 1–2 business days (Mon–Fri). For order help, include your order # and the email used at checkout.
FAQs
Quick answers to the most common questions. Still stuck? Jump to the form.
Order help
I didn’t receive an order confirmation email.
Check spam/promotions first. If you still don’t see it, message us with your name and the email you used at checkout — we’ll confirm your order.
Can I change my shipping address after ordering?
Possibly — contact us ASAP with your order # and the updated address. If the order has already shipped, we may be limited by the carrier.
My tracking says delivered, but I don’t have it.
Check around your delivery location and with neighbors or household members. If it’s still missing, contact us with your order # and tracking number so we can help.
What if my package is delayed?
Carrier delays happen. If your tracking hasn’t updated for several days, send us your order # and tracking number and we’ll help you troubleshoot.
Returns & exchanges
How do returns work?
Send us a message with your order # and what you’d like to do. We’ll reply with the next steps.
What condition does an item need to be in?
Items should be clean and in original condition. If you’re unsure, message us and we’ll tell you what’s possible.
My item arrived damaged or defective.
Contact us with your order # and include clear photos. We’ll work with you to resolve it quickly.
Products & sizing
Which gloves should I buy for bag work vs sparring?
Bag gloves prioritize durability and feedback; sparring gloves prioritize padding and partner safety. Tell us your use case and we’ll recommend a solid option.
How do I choose the right size?
Sizing varies by product type. Message us with your height, weight, and what you’re buying and we’ll point you in the right direction.
Shipping & checkout
How long does shipping take?
Delivery times vary by item and destination. If you send your ZIP code and what you’re ordering, we can give a better estimate.
Do you ship internationally?
If international shipping is available for your order, it will appear at checkout. If you don’t see an option, message us with your country and items.
What payment methods do you accept?
Available payment methods appear at checkout. If you’re having issues placing an order, message us with a quick description of what you’re seeing.
Is checkout secure?
Yes — payment is processed through secure checkout. If you see an error, try refreshing and re-entering your details, then contact us if it persists.